Frequently Asked Questions
Everything you need to know about your Marathon timepiece.
Where are Marathon watches manufactured?
All Marathon watches are designed in Canada and manufactured in La Chaux-de-Fonds, Switzerland, ensuring the highest standards of Swiss craftsmanship and precision.
What is the standard shipping timeframe?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take 7-14 business days depending on customs.
Do Marathon watches come with a warranty?
Yes, every Marathon watch comes with a two-year manufacturer’s warranty that covers any defects in materials or workmanship under normal use.
What is your return policy?
We offer a 30-day return policy for unworn and unused items in their original packaging. Please note that shipping costs for returns are the responsibility of the customer unless the item is defective.
How do I maintain the water resistance of my watch?
To maintain water resistance, ensure the crown is fully screwed down before any water exposure. We recommend having your seals checked by a professional every 12-24 months.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.